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Account and Support

Account and Support

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  3. My village disappeared.
  1. Help
  2. Account and Support

My village disappeared.

If your city or your progress is gone and you're starting again in the initial game tutorial, it is likely because one of the following happened:

  • The game was uninstalled and installed again.
  • You are trying to play on another device.
  • You cleared the cache and/or temporary files of the game on your device.
Depending on the circumstances, we may be able to restore your access. Please feel free to contact us!
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